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Post-Sale Service Policy

1. Overview
1.1 Service Objective
To provide the best service to our customers, we always put the customer first and keep our reputation and credibility as the best in the industry.
1.2 Quality Guarantee
Our service follows procedures and quality standards, and meets the requirements of both the customer and the industry to guarantee the best quality.
1.3 Service Organization
Under the supervision of the company, the customer service center provides post-sale service and manages offices in other locations.

2. Standards
We guarantee to repair, replace and return products under certain conditions, subject to charges in some cases.
2.1 During the warrantee term, we usually provide repair service for quality problems.
We guarantee to meet the requirement of product performance.
2.2 If the repaired product cannot meet technical requirements, it can be replaced.
2.3 If the product that has a quality problem cannot meet technical requirements after repair, the customer may return it.
2.4 After the warrantee term, we will provide the best service and maintenance at a fair price.

3. Coverage
3.1 We introduce the operation and maintenance for all products.
3.2 Based on customer requirements, we can design, manufacture, install and test the products.
3.3 We provide users with technical training, which includes the operation, maintenance, diagnosis and calibration of all products.
3.4 We collect feedback and complaints from customers, and reply with the necessary information.
4. Procedure
4.1 All services are based on contracts, follow procedures, and fulfill our responsibilities and duties to all products.
4.2 For customer contact in person or by telephone, the customer service center will respond immediately. For customer contact by mail or email, we will respond within two hours.
4.3 Usually, we arrange on-site service within one day for customers in the same city, within two days for customers in the same province, and within three days for customer in other provinces.

eTocsin Inc.
445 South Figueroa Street,Los Angeles, CA 90071 USA
Tel£º001-626-8317086 Fax£º001-626-8563981
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